How can we help?
Plain-language guides for rope access techs, supervisors, and admins. Use Cmd-F (or Ctrl-F) to search this page.
Getting started
Getting started
Sign up, pick your plan, and take your first action — in under five minutes.
Read →Choosing a plan
Personal, Starter, or Professional — find out which one fits your crew.
Read →Why we ask for your personal email
Your logbook travels with you. Here's why a personal address matters.
Read →Account and billing
Change your password, update your IRATA number, or switch plans.
Read →Getting help
How to reach the support team and what to include when you do.
Read →For techs
Your IRATA logbook
The headline feature — yours for life, no matter who you work for.
Read →Logging hours on rope
Step-by-step: start a new entry, fill the fields, and save.
Read →Getting your hours counter-signed
In-app and email sign-off paths — what to do when your L3 is off-site.
Read →Pre-start checklists
GPS-stamped, on-site compliance. Eight standard IRATA questions — customisable by your admin.
Read →Working offline (and installing as an app)
Add to Home Screen, draft entries without signal, sync when you're back in range.
Read →Credentials and expiry alerts
Upload your IRATA cert, first-aid card, and more — get alerts before the credential cliff.
Read →For supervisors
Signing SWMS, logbook entries, and remote sign-off links
Three ways to sign — in-app, email link, or public token URL.
Read →Drafting a SWMS
Brief, canvas, signature — draft a WHS Act-compliant SWMS and distribute to crew.
Read →Reports and exports
Weekly hours, top mileage, fatigue tracking, and audit-ready export packs.
Read →For admins
Inviting your crew
Add a tech by email, assign their role, and bring across their existing logbook.
Read →Equipment, QR scans, and inspections
Register assets, print QR codes, and build a full inspection history.
Read →Subcontractor portal (Pro)
Invite subs, track their compliance in real time, and send chasers when docs lag.
Read →