Account and billing

Account settings

Go to Settings → Account to manage:

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  Password — tap Change password, enter your current password, then set a new one.
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  Email address — update to a new address (you'll need to verify the new one). If you're using a work address, update it to a personal one before you change jobs.
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  Full name — appears on all your logbook entries and signed documents. Use your legal name.
• ●
  IRATA membership number — update this if your number changes at reassessment.
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  IRATA level — update after a reassessment. Note: this does not retroactively change any signed entries.

Billing and plan

Go to Settings → Billing (admins only) to:

• ●
  View current plan — see which plan your organisation is on and when it renews.
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  Upgrade plan — moving from Starter to Professional takes effect immediately. The remaining days on your current period are credited.
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  Downgrade plan — downgrades take effect at the start of your next billing period. You retain all current features until then.
• ●
  Update payment method — swap card details. All transactions are processed through our payment provider; we never store your card number.
• ●
  View invoices — download past invoices as PDF.

Cancelling

Go to Settings → Billing → Cancel plan. Cancellation takes effect at the end of your current billing period — you won't be charged again, and you keep access until then.

After cancellation, your account reverts to Personal (free). Your data — logbook entries, credentials, documents — is retained. Nothing is deleted unless you explicitly request account deletion.

For questions about refunds or unusual billing situations, email [email protected].