Getting help

Can't find the answer here? Here's how to reach us and what to include.

How to reach us

Email us at:

[email protected]

We aim to respond within 1 business day for standard queries. Complex billing or data requests may take longer. We're a small team based in Australia — response times during weekends and public holidays will vary.

What to include in your email

The faster you give us context, the faster we can help. Include:

  • 1.
    Your account email address — the one you use to log in to RopeLogix.
  • 2.
    Your organisation name — if your account is connected to a company workspace.
  • 3.
    What you were trying to do — e.g. "I was trying to log hours for the period 14–21 April."
  • 4.
    What happened instead — e.g. "The save button didn't respond" or "I got an error saying the period was too long."
  • 5.
    Your device and browser — e.g. "iPhone 14, Safari" or "Samsung Galaxy, Chrome."
  • 6.
    A screenshot if relevant — drag and drop into your email client.
For billing queries, include your invoice number if you have it. We can look up your account from your email address, but the invoice number speeds things up.

Try the Help Centre first

Most common questions are answered in one of these guides:

Use Cmd-F on the help index to search all topics.

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